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Network & Server Uptime:
HostGround guarantees a 99.9% network and server uptime. If in any given month we fail to meet this guarantee a credit may be issued to a HostGround customer.
The following requirements must be met while claiming credits:
SLA Credit will be generated as follows based on your monthly renewal price:
Downtime for the following events shall not be accounted for:
Orlando and LA:
Hardware replacement will occur within 3 hours from your report of a problem. HostGround will refund 5% of the Fee for each additional 2 hours of down time (up to 100% of your Fee).
Servers at our New York facility are exempted from this SLA due to the fact that we are dependent on a third-party provider for HW replacements where as at Orlando and LA we have on site HW and personnel.
Our Budget Dedicated Server line up is exempted from an SLA of any kind and are provided on a best effort basis.
Up to 3 months after purchase
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