Terms of Service

Hostground provides hosting services to clients worldwide, and we have a responsibility to protect each client and to provide the best services available. All registered clients of Hostground (hostground.org) agree to and are subject to our Service Level Agreement, Privacy Policy and the following Terms of Services:


Indemnification Policy

You agree to use all Hostground services and facilities at your own risk. Hostground specifically disclaims all warranties of merchant ability and fitness for a particular purpose. In no event shall Hostground be liable for any loss, or loss of data, or other commercial damage, including but not limited to special, incidental, consequential or other damages. Clients agree that they shall defend, indemnify, save and hold Hostground harmless from any and all demands, liabilities, losses, costs and claims, including reasonable attorney's fees asserted against Hostground, its agents, its customers, officers and employees, that may arise or result from any service provided or performed or agreed to be performed or any product sold by customer, it's agents, employees or assigns. Clients agree to defend, indemnify and hold harmless Hostground against liabilities arising out of Any injury to person or property caused by any products sold or otherwise distributed in connection with Hostground's network.

Hostground reserves the right to intervene with any website/data hosted on its servers/network in the interest of its clients. Any material supplied/hosted by a client that is infringing or allegedly infringing on the proprietary rights of a third party Copyright Owner are subject to any defective products sold to customer from Hostground's server. Hostground shall be the sole judge of what violates this Policy.


Billing:

At this time we bill monthly, quarterly, semi-annually and annually, depending upon the plan. We provide a 7 day money back (refund) guarantee. Each refund request must be submitted using our support ticket system located at hostground.org/clients. Each refund request is evaluated on a case by case basis - depending on the situation, no refund, full refund or partial refund will be issued. If a refund is not issued, an account credit may be issued. Hostground will only issue a refund or credit within 7 days after the initial signup date of the service. Therefore, Hostground retains the right to grant or deny any refund or credit request - not affected by date. (For some special offers, the money-back-guarantee day will be varied; Teamspeak 3 Servers and Domain Name registration/transfer fee(s) are non-refundable. Bitcoin payments are non-refundable but may receive an account credit. To prevent abuse, only a clients first invoice is eligible for a refund unless stated otherwise.

We accept Visa, Master Card, American Express, Discover Card, PayPal and Bitcoin. All services are setup, free of any fees or charges. Clients are encouraged to pay by PayPal as it is the easiest way to handle payments at this time. There are no contract periods but for each successive period, your contract is automatically renewed unless we are notified otherwise.


Uptime Guarantee:

Hostground offers each client with a 99.9% uptime guarantee. In the event that a 99.9% uptime (measured per month) is not met, clients will be eligible to receive a credit(s) based on the situation and amount of downtime. However credit(s) may not be provided for certain events such as: DDoS (Distributed Denial of Service) attacks, scheduled maintenance, reboots, hardware replacements and null-routes. In order to receive a "compensation" credit, the client must do so by making a request by opening a billing ticket or by emailing support.

Hostground's network is DDoS (Distributed Denial of Service) protected, we cannot guarantee any level/type of protection. We are often able to protect against various types of attacks up to 20Gbps. Attacks that are larger than this will result in the target IP address being null-routed. We are not responsible for any downtime or performance decreases caused by DDoS attacks.

Limitation of Liability:

Hostground shall not be responsible for any claimed damages, including incidental and consequential damages, which may arise from Hostground servers going off-line or being unavailable for any reason whatsoever. Furthermore, Hostground shall not be responsible for any claimed damages, including incidental or consequential damages, resulting from the corruption or deletion of any web site from one of Hostground servers. All damages shall be limited to the immediate termination of service.


Late Payments:

All services are billed according to the dates they were first activated on. If you do not pay for service renew within 5 days after deactivation, your service will be suspended. If you do not pay for service renew within 30 days after deactivation, your service will be terminated. You will receive an email reminder 5 days until deactivation.


Violations

Violations of these Acceptable Use Policies should be referred to support@hostground.org. All complaints will be investigated promptly. Failure to follow any term or condition will be grounds for immediate account deactivation.


Disclaimer:

Hostground cannot be held liable for system downtime, crashes, or data loss. Hostground has the right to terminate, suspend or cancel any client and or any service without notice or refund. We cannot be held liable for any predicted estimate of profits/income in which a client would have gained if their service was functioning. Certain services provided by Hostground are resold. Thus, certain equipment, routing, software, and programming used by Hostground are not directly owned or written by Hostground. Moreover, Hostground holds no responsibility for the use of our clients accounts. If any of our terms, policies or conditions are failed to be followed, the client account in question may be deactivated as well as all services/products attached to it. We reserve the right to remove any account without advance notice for any reason without restitution as Hostground sees fit. Hostground is not responsible for any clients files, data or actions. FURTHERMORE, Hostground retains the right to change any or all of the above Policies, Guidelines, and Disclaimer without notification.


Cancellations:

Hostground requires a ten (10) day notice of cancellation prior to the billing renewal date for the upcoming billing cycle, submitted via the billing portal. A ten (10) day notice before the upcoming billing date is also required for any downgrades. All client data will be destroyed immediately after the cancellation date. If the notice of cancellation is not provided within ten (10) days, the server will still be canceled however a termination fee of $25 will be applied to the account and must be paid within 15 days to avoid full account suspension. Official ReliableSite Resellers may cancel their servers up to twenty-four (24) hours after the server's billing renewal date. After twenty-four (24) hours, the server can still be requested to be canceled by the reseller, however the termination fee of $25 will be applied to the account and must be paid within 15 days to avoid full account suspension.


We hope this TOS is helpful in clarifying the obligations of Internet users, including Hostground and its subscribers, as responsible members of the Internet. Any other questions may be send to legal@hostground.org or mail it to Getestraat 13, 3340 Zoutleeuw BE.


All clients must abide these terms regardless of their packages location.



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